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When you're happy—we're happy. If you aren't 100% satisfied with your cosmeticsandyou.com purchase, let us know! We love hearing your feedback—the good, the bad and the ugly—we're always looking for new ways to improve.
Due to any reason, if you do not receive within 10 - 15 days, please contact our customer support and we will try to find out the exact status of your shipment. The investigation process may take 10-15 days. In case your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request. However, if you received a partial order, we will issue you a full refund, and then charge your Credit Card again for the remaining balance (so you are fully refunded, and then charged only for the product (s) you received).
Please allow us 30 business days from the day the order was shipped. If after those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to sender, please contact us and we will issue a full refund.